Ortho-Rehab Center Saves Steps, Stress

Celebrating an improved patient experience with fanfare, balloons, speeches and tours, dozens of physicians, staff, board members and invited guests heralded the opening of NorthBay Healthcare’s Center for Orthopedics and Rehabilitation, 2500 Hilborn Road in Fairfield in March.

Work began on the $5.9 million project in 2016, when architects, engineers, patients and teams from orthopedics, rehabilitation and X-ray services came together to brainstorm an efficient and effective facility to best serve patients.

A year-and-a-half later, about 25 employees and five providers have moved into a 14,300-square-foot facility that saves most patients more than 170 steps per visit, which is quite a lot if you’re dealing with a broken leg.

“This facility represents our latest achievement in re-engineering health care, making it accessible and convenient to our patients — when they want it, where they want it, delivered the way they want it,” said Konard Jones, president and CEO of NorthBay Healthcare during the grand opening festivities.

Fairfield orthopedics staff, providers and rehabilitation therapists made the move from the NorthBay Health Plaza and Rancho Solano to the Hilborn Campus.

The new facility offers a bright, cheerful reception area, where patients and guests can get a cup of coffee or charge their cell phone.

The orthopedic side of the house is approximately 7,250-square-feet and features a teamwork area for staff, as well as 10 exam rooms, a procedure room, a casting room and a paramedic bay.

“The teamwork area will foster better communication and collaboration between physicians, therapists and medical assistants, for better clinical outcomes,” noted Aimee Brewer, president of NorthBay Healthcare Group.

The floor plan was designed to serve the needs of the patient, and was reinvented in collaboration with patients, care providers and support teams. By inviting patients to have a say in how space was designed, inconveniences were identified and remedied.

“You may say we walked a mile so the patient doesn’t have to,” said Brewer.

Physician specialties include hand surgery, trauma surgery, joint replacement and sports medicine.

Physical and occupational health share a 6,400-square-foot space that includes six private treatment rooms, several pieces of exercise equipment and five powered treatment tables. Physical therapy equipment includes a stove and microwave to help stroke and head injury patients relearn daily living activities.

An onsite X-ray room means patients won’t have to travel to a nearby physician’s office or hospital to get their orthopedic specialist the diagnostic information they need.

The building is just across the parking lot from the Fairfield-Suisun Unified School District offices, and joins two other NorthBay buildings on the same campus: the NorthBay Center for Primary Care and the Hilborn Administration Building, which also houses NorthBay Occupational Health and NorthBay Employee Health.