OLE CEO Alicia Hardy

An OLE Health Success Story

When NorthBay Healthcare and OLE Health launched a rare partnership in November 2018, aiming to make it easier to get medical care to those falling through the cracks, there was an expectation of patient demand. But that demand was underestimated.

Since opening a center in November in NorthBay Health Plaza – located across the street from NorthBay Medical Center -- OLE Health has helped a steady stream of those who are among the most vulnerable when it comes to finding health care – those with low or modest incomes and those without an employer health plan.

“It’s been phenomenal to see the rapid growth and overall community satisfaction. I attribute the overwhelming success of this partnership to the fact that it addresses the ‘triple aim’ of health care: improved patient experience, improved community health and reduced overall cost of care,” reported Wayne Gietz, vice president of outpatient operations, whose brainchild it was to bring together the two health systems.

“The goal of the new center was simple: Reach more patients who need better access to care,” said Alicia Hardy, chief executive officer of OLE Health. “All of us who provide health care in Solano County are always looking at innovative ways to improve the overall health of the community. It’s been rewarding to partner with NorthBay and further expand our services in East Fairfield.”

The 2,000-square-foot health center ensures local residents have access to convenient, seamless and comprehensive health services. OLE Health’s integrated model of care, which puts the patient at the center of their own healthcare team, is complemented by NorthBay Healthcare’s wide-ranging advanced medical services.

The venture, a 30-hour part-time facility with a modest clinical staff, is poised to grow. One registered nurse and a care coordinator have already been added. Recruitment of an additional provider is under way to expand from 30 to 40 hours of operation per week.

In its first six weeks, the OLE Health center accommodated 570 visits by 451 unique patients, about 18 per day. The vast majority of these patients are new enrollees to OLE Health.

“We are seeing patients who have seen not seen a primary care physician in years,” observed Racquel Beltran, director of operations for the center. “They have finally been able to establish a home for their health care.”

OLE Team

She added, “Patients are very happy with the central location on B. Gale Wilson Boulevard and they are connecting well with our care providers.”

“As one of the few providers in this region to continually accept Medi-Cal and Denti-Cal patients, OLE Health is able to offer quality services and programs, including adult health, pediatrics and dental care,” said Dr. David Gorchoff, chief medical officer for OLE Health. “OLE Health also helps patients enroll in health insurance.”

Unlike NorthBay’s hospitals, OLE Health is a federally qualified health center and it receives enhanced federal reimbursement for taking care of indigent patients.

NorthBay President and CEO Konard Jones concurred, adding, “As we grow this partnership, we’ll have a healthier community that doesn’t need to come to the emergency room for basic needs. And that means our emergency room staff members will be able to more efficiently and effectively focus on the most serious injuries and illnesses.”