2018 ANNUAL REPORT
Honors and Accolades
Honors and distinction in quality care, treatment of stroke and heart attack patients, highlighted by physician competency and compassion were bestowed on NorthBay Healthcare in 2018.
Stroke Program Earns TJC Gold Seal
In December NorthBay earned The Joint Commission’s Gold Seal of Approval and the American Heart Association/American Stroke Association’s Heart-Check mark for advanced certification for stroke patient care.
Our two hospitals underwent a rigorous onsite review in October to earn this recertification. Joint Commission experts evaluated compliance with stroke-related standards and requirements, including program management, the delivery of clinical care and performance improvement.
“NorthBay has thoroughly demonstrated the greatest level of commitment to the care of stroke patients through its Advanced Certification for Primary Stroke Centers,” said Patrick Phelan, executive director, Hospital Business Development, The Joint Commission. “We commend NorthBay for becoming a leader in stroke care, potentially providing a higher standard of service for stroke patients in its community.”
Primary, Specialty Care Earn Honors
NorthBay Medical Group earned a 5-star rating in overall patient experience — the highest rating possible — in a 2018 survey by the California Office of the Patient Advocate.
The five-star rating is the result of Patient Assessment Surveys.
In addition to a healthy selection of pediatricians, family medicine and internal medicine providers, NorthBay Medical Group also has specialists in everything from neurosurgery and orthopedics to cancer, urology and cardiology.
“This rating is extremely gratifying because it is based on what our patients say about the medical excellence and dedicated work of our providers and staff,” said Aimee Brewer, NorthBay Healthcare Group president. “Our caring, exceptionally well-trained doctors and staff partner with our patients every day to achieve their best health outcomes.”
Medical Group Earns Honors
NorthBay Medical Group was honored in October in Los Angeles as one of the top-performing and most improved physician organizations in California by the Integrated Healthcare Association (IHA).
A nonprofit organization, IHA works with California health plans and physician organizations to promote quality improvement, accountability and affordability for the benefit of all California consumers through special projects, policy innovation and education.
NorthBay Medical Group was recognized with both a Patient Experience Award and a Quality Improvement Award.
In the Patient Experience arena, NorthBay Medical Group was awarded for being in the top 10 percent of participating physician organizations in patient satisfaction.
Chest Pain Center Earns Recertification
The American College of Cardiology once again recognized NorthBay Healthcare for its expertise and commitment in treating patients with chest pain.
The accreditation in 2018 is based on rigorous onsite evaluation of the staff’s ability to evaluate, diagnose and treat patients who may be experiencing a heart attack.
NorthBay met or exceeded an array of stringent criteria and have organized a team of doctors, nurses, clinicians, and other administrative staff that earnestly support the efforts leading to better patient education and improved patient outcomes.
“NorthBay has demonstrated its commitment to providing Solano County with excellent heart care,” said Phillip D. Levy, M.D., chairman of the ACC Accreditation Management Board.
NorthBay Healthcare is the only healthcare system in the county to have this designation and has been since 2009.
Quality Distinction Awarded
NorthBay Healthcare again was named a Pioneer in Quality by the nation's oldest and largest standards-setting and independent accrediting body in health care.
The distinction, awarded by The Joint Commission in 2018, lauds NorthBay for its work integrating electronic clinical quality measurement data within its daily work on quality improvement in health care.
Until recently, most hospitals collected information to the quality of care by manually abstracting data from patient records. Today, NorthBay Healthcare relies on structured, encoded data in the electronic health record.
Of the more than 3,200 Joint Commission-accredited hospitals that reported 2017 data, NorthBay Healthcare is one of only 25 that The Joint Commission has recognized for embracing new technology to submit data about the care it provides to patients.
“We are thrilled to be recognized by The Joint Commission,” noted Nicole Brocato, vice president, Operations & Chief Quality Officer. “It reflects our staff’s continual commitment to quality improvement.”